The warranty period is the period during which the client, having discovered a defect in the product, has the right to demand that the seller or manufacturer take measures to eliminate the defect. The seller must eliminate the defects, unless it is proved that they arose as a result of violations of the rules of operation by the buyer.
When does the warranty start?
- from the moment of transfer of the goods to the consumer, if there is no clarification in the contract;
- if it is not possible to establish the date of purchase, then the warranty starts from the date of manufacture;
- for seasonal goods, the warranty goes from the beginning of the season;
- When ordering goods from an online store, the warranty begins on the day of delivery.
Warranty service includes:
- elimination of product defects in certified service centers;
- exchange for a similar product without additional payment;
- exchange for a similar product with a surcharge;
- return of goods and transfer of funds to the buyer's account.
Rules for exchange and return of goods:
Exchange and return of products of proper quality
The seller guarantees that the buyer can refuse the goods of proper quality within 7 days from the date of purchase of the goods, if:
- the goods have not been put into operation and have a marketable condition, are in packaging with all labels, and there are also documents for the purchase of goods;
- The product is not included in the list of products of proper quality that are not subject to return and exchange.
The buyer has the right to exchange goods of proper quality for another trade offer of this product or another product identical in value or for another product with an additional payment or refund of the price difference.
Exchange and return of products of inadequate quality
If the buyer discovers the defects of the product after its purchase, then he can demand a replacement from the seller. Replacement must be made within 7 days from the date of the claim. If an examination is appointed for the compliance of the goods with the specified standards, then the exchange must be made within 20 days.
Technically complex goods of inadequate quality are replaced with goods of the same brand or with a similar product of another brand with a recalculation of the cost. The return is made by canceling the contract of sale and returning the amount of the cost of the goods.
Refunds
The refund period depends on the type of payment that the buyer initially chose.
In case of cash payment, the refund is made at the checkout no later than 10 days after the buyer submits a request for a refund.
The cost of the goods is credited to the client's card, if a non-cash payment was used, immediately after receiving a request from the buyer.
When using electronic payment systems, the refund is made to the electronic account within 10 calendar days.